Delete your account
In the app (fastest)
Open Lens & Muse → Settings → Delete account, tick "I understand signed agreements are kept for 7 years", then type DELETE to confirm. This is immediate and works without contacting us.
What gets deleted
Your account, profile, card, photos, links, blocks, notes, references, credits, push tokens and any document nobody has signed yet are deleted straight away. You can sign up again later with the same email, Apple or Google account.
What we keep, for legal reasons
Agreements you signed stay on record for 7 years for legal reasons; everything else is deleted.
That covers the signed agreements, the signature images, the audit trail and your signing record (legal name, email, sign-in provider, IP address and device at signing). Nobody can see them in the app or on the web; access is restricted to answering a legal claim about that agreement (UK GDPR Art. 17(3)(e)), and they are deleted automatically 7 years after signing. Where the other person has an account, the shoot and its signed agreements stay in their diary.
Your subscription
Deleting your account does not cancel an active Apple or Google subscription — cancel it separately in your device's App Store or Google Play account settings, or it will continue to renew.
Can't open the app?
Email us and we'll delete your account for you. Please send this request from the email address on your account so we can verify it's you.